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The general payment, cancellation and amendment policies that apply to most resorts are shown in the tables below. Though some resorts may have tighter rules because of their various and individual policies.
Please inquire with your destination specialist about the resort's actual cancellation and alteration policies.
| Time of Booking Confirmation | Upon Confirmation | Balance Due |
|---|---|---|
| Bookings under USD 4,000 | 100% of the Total Invoice | N/A |
| 1 – 60 Days prior to arrival | 75% of the Total Invoice | 30 Days prior to guest arrival |
| 60 – 90 Days prior to arrival | 50% of the Total Invoice | 45 Days prior to guest arrival |
| 90 Days or more prior to arrival | 25% of the Total Invoice | 45 Days prior to guest arrival |
| Bookings Falling on | Payment Terms | Conditions |
|---|---|---|
| Peak Periods 15 Dec to 31 Dec and 1 Jan to 15 Jan | 100% Payment at the time of Confirmation | Minimum of 7 room Nights must be booked (Varies in different resorts) 100% of the Invoice is chargeable. |
Any cancellations must be sent in writing to the sales department at Simplifly Finland OY; sales@simpliflyfinland.fi
| Time of Booking Cancellation | Cancellation Terms |
|---|---|
| Prior to 60 days of arrival or more | Full refund after less administrative fees of US$ 100 as bank charges and taxes |
| Prior to 30 – 60 days of arrival | 5% of the Invoice chargeable as cancellation fees and administrative fees of US$ 100 as bank charges and taxes |
| Within 30 days of arrival | 100% of the Invoice chargeable as cancellation fees |
| Any Cancellation falling on peak periods | 100% of the Invoice chargeable as cancellation fees |
| No shows for any period | 100% of the Invoice chargeable as cancellation fees |
To our below mentioned bank account, all payments must be made in accordance with the pro-forma invoice.
On or before the due date, all invoices must be paid in full. Any error on our invoice should be reported to us within three days of receipt; under no circumstances is there any decrease permitted without prior approval or a credit note.
Telegraphic Transfer is to be made to the Simplifly Lanka (Pvt) Ltd & Simplifly Finland (Pvt) Ltd bank account as follows;
| Details | Sri Lanka | Finland |
|---|---|---|
| In Favor of | SIMPLIFLY LANKA (PVT) LTD | SIMPLIFLY FINLAND PRIVATE LTD OY |
| Beneficiary Bank | Sampath Bank PLC | TURUN SEUDUN OSUUSPANKKI |
| Beneficiary Bank Address | High Level Rd, Pannipitiya, Sri Lanka | Brahenkatu 11, PL 44, 20101 Turku |
| Account No. | 5052XXXXXXXX | FI 82 5710 XXXXXXXXXX |
| SWIFT Code | BSAMLKLX | OKOYFIHH |
| Name of Clearing Bank | Sampath Bank PLC (052) | TURUN SEUDUN OSUUSPANKKI |
| Clearing Bank Code | 7278 | 571004 |
| Currency | United States Dollars (US$) | United States Dollars (US$) |
There could be some exceptions. Possibly excluding weeks with high demand or times with special event (Peak Season) restrictions.
After the cancellation date, processing refunds could take up to 21 days.
If you have any problems while visiting the Sri Lanka, Maldives, Finland or other country you should notify it to Simplifly Finland (Pvt) Ltd in writing before leaving the country, or within three working days of leaving, whichever comes first.
For complaints or claims received after the specified time limit, no action will be performed.
You can ask us to set up a conversation with one of our knowledgeable advisers to go through your luxury travel needs in more detail. Except on Sundays, our business hours are from 08:00Hrs to 18:00Hrs every day. For the convenience of our clients who have ongoing appointments, our office is only partially open on Sundays.
Most of the luxury resorts in our collection have been visited by our knowledgeable travel experts, who are well familiar with the luxury amenities offered there. Please let us know the most convenient time to call you if you need to speak with one of our travel consultants.
Please be aware that the hotel availability is only current as of the quotation. Reservations are subject to availability at the time of booking, and we are not holding any rooms on your behalf until we have provided you with a written confirmation.